Integrated Quality Policy

We believe that we can demonstrate our quality in the Tourism and Hotel Management Sector with the importance we attach to guest satisfaction. We regularly monitor the satisfaction of our guests and provide the service we offer effectively in line with guest requests and suggestions and in accordance with the Quality, Food and Environmental Management System conditions. 

In order to ensure that our successes are sustainable, we aim to focus on all our stakeholders and improve continuously as much as possible. 

We constantly increase guest satisfaction in parallel with the development of our requirements and service standards. 

We adopt the principle of constantly improving guest satisfaction by effectively managing guest feedback. 

We take into consideration legal requirements, business ethics and principles of justice in our relations with our guests. 

We care about establishing long-term relationships with our guests as much as gaining new guests. 

We take care to ensure that every service carried out in our facility takes into account the safety and health of our employees and guests, and we adopt the principle of working in line with the targets we have established regarding Quality, Food and Environmental Safety to ensure that this perspective is effective. 

We are committed to providing safe food by fulfilling the necessary legal regulations and guest requirements for the safety and health of our guests and staff, from the purchase to the presentation of every food served in our facility. 

We comply with Environmental Legal Legislation and Guest Conditions in order to protect nature in our facility and prevent the impact we have on the environment during our activities. We are committed to separating and disposing of all kinds of waste generated during our activities in accordance with legal regulations and to keep unnecessary water, electricity, energy and chemical consumption under control. 
 
We know that our personnel have an important role in fulfilling these policies, and we attach importance to their training and development. Aware that an educated, knowledgeable, self-confident, respectful and continuous human resource will play an important role in guests choosing our facility, we adopt the principle of ensuring the continuity of our guests and our Management Systems and reviewing and improving the Management Systems. 

With Respect and Love
SUSESİ LUXURY RESORT